FMI

How do you rate your customer service?

The request for customer feedback from brands can be found everywhere; from in-store to online and on social media. While customer service centers are set up to deal with customer queries or complaints, how do we rate the level of service this service provides? Customer service is one of those duties that requires continuous improvement. […]

The Power of the Right People

The power of the right people It’s a thought provoking fact that we spend almost a quarter of our life at work. Although we dedicate such a significant lump of time to work, we have no guarantee that we will like the people we work with. Most people have experienced both ends of the spectrum: […]

Job Fair! Dublin HQ Thursday 9th Nov

We are hiring! We need extra staff in the run up to Christmas. There are super opportunities in sales, food & beverage demonstrations and merchandising for premium brands.  We are a fun, upbeat sales & marketing agency so if you want to join a really great team please drop by for a coffee & chat […]

We win GOLD!!! FMBE Awards in London!

Congratulations! to our team on winning Gold at last night FMBE awards in London. In partnership with Electric Ireland we took home the trophy for Best Sales Campaign (Ire&Uk) 2017. What an achievement!!! Well done 👍🏻 #FMBE2017 #Proud #PeoplePower

The Growing Demand of Sales Outsourcing

In recent years the outsourcing of non-core business services has become a preferred strategy by many businesses in order to maximise growth and profit. While the term “outsourcing” may conjure up images of call-centres and back-office facilities based in remote destinations, it can also apply to companies based in the same location. Sales is often […]

Merchandising – the unsung hero of retail

There is one in every industry, organisation and retail space. The often silent contributor that hides in plain sight, the glue that helps it all hang together, the unsung hero. In retail, it is merchandising. It goes by relatively unremarked when done well, but done poorly it leaves customers feeling frustrated and dissatisfied. Merchandising is […]

Removing the Pain of Recruitment

They say looking for a job can be a full time job, but so too can filling the position. There is much debate about the value of using an external resource to help you fill your vacancies. Anyone who has been in the game for long enough has probably tried a mix of both, with […]

Mystery Shopping mistakes to avoid.

On the face of it, mystery shopping programmes may seem deceptively easy to run. But to get accurate, reliable information that you are able to use, requires seamless coordination, individual accuracy, and military like planning. The larger the programme the more arduous it can be to manage. Here are some pointers to help avoid any […]

How technology is changing the call centre

As the world continues to progress into the data-driven age, customers are increasingly time poor and as such, they relentlessly pursue tools that provide instant answers with the fastest response times. In retail, the speed and effectiveness of how an issue or question is addressed shapes the consumer’s overall perception. When calls or questions are […]

Job Fair! Due to expansion we have an additional 25 positions to fill!

Want to work for an award winning Sales & Marketing agency? With over 22 years experience we are Ireland’s leading Field Management agency working with great brands – nationwide. We have an additional 25 positions available from sales, demos, merchandising, sales coach etc etc. Come along to our Job Fair event this Thursday, meet us, […]