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Customer Coach
As an FMI Customer Coach your role is to communicate with customers on behalf of our clients who may be in the retail or more commonly banking sector. The role involves approaching customers in an inobtrusive way while they are browsing or queuing and you should therefore possess exceptional communication skills. You may have to deal with complaints and issues and you should therefore be tactful and diplomatic. Many of our Customer Coach clients are in the banking/financial services sector so you should be extremely professional and well presented. Experience of working in a customer service environment would be advantageous.
As with all FMI field positions, attention to detail is of the highest importance as reports must be completed and returned to us in order to report back activity outcomes to our clients. Use of a home PC is a distinct advantage.
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