FMI

Customer Service Centre

In the modern era of connectivity, customers expect any direct engagements with companies or brands to be fast & personalised while meeting their expectations and ultimately solving their issues at the first attempt.

FMI are the only field marketing company in Ireland to offer a full end-to-end sales solutions, from field to back end support. Our Customer Service Support Centre has been built from the ground up with the customer in mind. We utilise cutting edge technology to allow for a full Omni channel customer service offering that covers:

  • Phone (Inbound & Outbound)
  • Email
  • Fax/Post
  • Webchat
  • Social Media

We believe that the best way to engage with your customer is via the channel that best suits them and FMI offers flexible live solutions to allow for customer interaction and fast resolution of queries as well as an overflow capability where clients can avail of FMI’s expertise at peak times while ensuring seamless customer interaction.

Product DesignWe also specialise in targeted outbound campaigns that place trained sales people directly in contact with decision makers that deliver massive return on investment for our client partners.Product Design

If you are looking for a team to talk on your behalf, talk to the experts in customer service today – we pride ourselves in building relationships, providing invaluable insights & delivering results in a cost effective timely manner.

Speak to Gavin at gavin.spencer@fmi.ie today to learn more about how you can take advantage of having a contact centre solution without the headache of recruitment, training and overall cost of having a customer service support centre in house.

Clients availing of our customer service support centre include:
Electric Ireland, Mark Pollock Trust, Action Aid, SCA, Unilever, Bus Eireann, Concern World Wide, Pepsico (Walkers crisps) .