Customer Service Call Centre
Access to data and analytics as a form of reporting is no longer exclusive to large corporations with deep pockets. Data can come...
FMI provide a multitude of business services, and sometimes we are fortunate enough to find individuals who are able to seamlessly pivot, adapt...
Given the current pandemic, Contact Centres have become a central component in companies’ operations, as it is the main area of communication between...
There is a lot about our own business that we have learnt in the last month. One of the key revelations about this...
As the saying goes: there is no pleasing everyone. And no matter how well thought out your brand strategy is and the customer...
The pace and complexity of customer service is heightened by a myriad of factors such as competitive and financial pressures and consumers’ expectations...
Delivering excellent customer experience is something we are passionate about at FMI, and rightly so, as it is predicted to become more important...
I have recently been thinking about customer service skills. I know it’s not exactly up there with questions about life, the universe and...
Who does not like receiving a Whatsapp message? We have family groups and friend groups, groups for baby showers, groups for birthdays, sport...
We all know that retaining a client is less expensive than acquiring a new client. Yet, when it comes to increasing revenue, so...
In business today, there is no room for mediocrity. Quality of customer experience has become the market differentiator in industries where products are...
As brands aim to build engagement with customers throughout an increasingly fragmented customer journey, customer support plays a pivotal role in enhancing the...
