Learning and Development Training

FMI has built a positive reputation of facilitating sales and delivering business growth for leading business across Ireland. This hard-won reputation is due to our people and how they engage and interact with customers. To support this we place a huge emphasis on the importance of training delivered by our Learning and Development (L&D) team who are highly skilled, have industry experience and who are unequivocally passionate about training.

The future of work demands a near constant cycle of upskilling and reskilling. There is a need to keep employee’s knowledge and capabilities current to ensure that our clients’ businesses remain competitive. Our L&D team are responsible to ensure that the members of our teams across all our client accounts receive the appropriate training to deliver the best possible results for our clients.

We deliver the training for our staff but also for our clients’ teams.

FMI offer a diverse of training courses across various subjects such as Sales, Leadership, and, a topic which is much in demand, Soft Skills, amongst others. These courses can be delivered face to face or via e-learning. Our L&D team is also specialise in creating bespoke training programmes to address whatever skills gap your business may currently be facing.


In 2017 FMI also partnered with TU Dublin which put us in a unique position which enables FMI to offer courses that count towards a degree level qualification for all employees.
The Learning and Development team is headed up by Justin Henshaw and Raquel Hanly. Both are qualified in Human Resources & Development. They hold qualifications in MBTI Level 1 & 2 Myers Briggs personality profiling, and they are certified workplace mediators. They are members of the Chartered Institute of Personnel Development and they are certified coaches and business consultants with the CIPD. They each hold a CIPD Certificate – Return on Investment in Training.
In addition to the impressive qualifications, the team also have several years practical business experience between them, giving them the credibility to empathize with our clients and work to ensure real results. Having worked across telecommunications, retail, utilities and online betting platforms, amongst others.

At FMI our L&D team offers practical, workable solutions, with the participant being at the very center of operations to ensure success. Get in touch to learn more.